COMODO TERMS AND CONDITIONS
THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER WHICH REQUIRES THE RESOLUTION OF DISPUTES ON AN INDIVIDUAL BASIS, LIMITS YOUR ABILITY TO SEEK RELIEF IN A COURT OF LAW, AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR A JURY TRIAL FOR CERTAIN DISPUTES.
IMPORTANT—READ THESE TERMS CAREFULLY BEFORE USING VALKYRIE (“SERVICES”). BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, THAT YOU UNDERSTAND THEM, AND THAT YOU AGREE TO THEM.
These terms and conditions (“Terms”) govern the relationship between you and Comodo Security Solutions, Inc., with its principal place of business at 1255 Broad Street, Clifton, NJ 07013, United States, (“Comodo”) with respect to your use of the Services.
1. Use of Services
You agree to submit files to Comodo only for the purpose of malware analysis. You agree that you shall have no right to any file after its submission and that all submissions shall be deemed NOT CONFIDENTIAL. Comodo may use submitted files and the results of its test in any manner it sees fit and you grant Comodo an irrevocable license to modify, use, display, perform, reproduce, transmit, and distribute any submitted files. You agree that all testing shall be conducted in Comodo’s sole and absolute discretion. Comodo does not guarantee that a report will be generated for each file submitted. Comodo does not guarantee that a generated report will be accurate or that Comodo will detect all malware. Any generated report shall be solely owned by Comodo.
You agree to not use the Services to:
i engage in unlawful activity or to use the Services in an unlawful manner
ii use the Services in any manner that is likely to damage, disable, overburden or impair the Services (excluding the submission of malware to Comodo);
iii use automated scripts to collect information from or otherwise interact with the Services;
iv transmit content that would reasonably be considered harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable;
v impersonate any person or entity, or falsely state or otherwise misrepresent yourself;
vi transmit any private information; or
vii transmit content that would constitute or encourage criminal offense, violate the rights of any party, create liability for Comodo, or violate any local, state, national or international law.
ANY USE OF THE SERVICES IS AT YOUR OWN RISK AND THE SERVICES MAY NOT OPERATE AS INTENDED. COMODO, ITS AFFILIATES, AND THEIR LICENSORS, SUPPLIERS, EMPLOYEES OR AGENTS SHALL NOT BE RESPONSIBLE FOR ANY USE OF THE SERVICES. THE SERVICES MAY NOT OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION. COMODO MAKES NO REPRESENTATIONS THAT ANY DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED OR THAT THE SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMODO DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, IN EQUITY OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMODO DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT ACCESS TO THE SERVICES WILL BE UNINTERUPTED, TIMELY, SECURE, OR ERROR-FREE.
The Valkyrie Services may integrate with other Comodo products and services, such as File Analysis Tool (with report generation) and REST Services. These may include requests for you to submit file paths and user email address(es). The scan session detail page link can be sent to a user email after scan completion. Further, the scan session email and/or user email may be sent to Comodo sales and marketing for follow up contact.
YOU ARE GIVING EXPRESS PERMISSION FOR RECEIVING SALES AND MARKETING COMMUNICATIONS FROM COMODO BY EMAIL AND TELEPHONE.
Any history in Comodo’s possession older than thirty (30) days may be deleted, including history and dashboard data.
You are also giving express permission to receive notification emails and alerts with respect various product features, including uncertain verdicts.
Valkyrie Services also include optimization with Comodo’s ITSM product and can receive statistics regrading files submitted/queried for a given client, as well as retrieving information about each file for a given client. You are giving express permission for retrieval of the statistics and information of the files.
The Valkyrie Services also reads and stores device names and device IP’s sent from ITSM for display to your enterprise IT manager. You are giving express permission for providing this information to Comodo.
In Managed Service Provider (“MSP”) use, the following permissions apply:
When in use with MSP’s, the files of an MSP group can be reached by that MSP’s users.
When an MSP with a Valkyrie license on the Comodo One platform: (i) creates a user, a user is also created automatically on Valkyrie; (ii) updates a user, that user is updated on Valkyrie automatically; (iii) deletes a user, that user is deleted on Valkyrie automatically.
5. Limitation of Liability
COMODO, ITS LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE RELATED TO THE USE OR INABILITY TO USE THE SERVICES. COMODO WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION OR DATA) EVEN IF COMODO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LIMITATIONS ON LIABILITY SHALL APPLY TO ALL CAUSES OF ACTION UNDER ALL LEGAL THEORIES, INCLUDING THEORIES OF CONTRACT, WARRANTY, STRICT LIABILITY, MISREPRESENTATION, NEGLIGENCE, AND OTHER TORTS. To the extent that your jurisdiction does not allow the limitation or exclusion of liability for incidental or consequential damages, this exclusion may not apply to you. In such circumstances, Comodo’s liability shall be limited to a maximum of the minimum allowable liability in that jurisdiction.
You agree to release, indemnify, defend and hold harmless Comodo and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney's fees and expenses, of third parties relating to or arising out of (a) your breach of these Terms, (b) falsehoods or misrepresentations of fact by you, or (c) your use or misuse of the Services. Comodo has the right to participate in any defense of a third-party claim related to your use of the Services, with counsel of our choice. You shall have sole responsibility to defend Comodo against any claim, but you must receive Comodo’s prior written consent regarding any related settlement. The terms of this paragraph will survive these Terms.
7. Arbitration / Governing Law
ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY TRIAL IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
You agree that any dispute, claim or controversy arising out of this agreement shall be determined by binding arbitration. Before you may begin arbitration with respect to a dispute involving any aspect of this Agreement, you shall notify Comodo and any other party to the dispute for the purpose of seeking dispute resolution. The notice to Comodo should be addressed to 1255 Broad Street, Clifton, New Jersey 07013.
If the dispute is not resolved within sixty (60) days after the initial notice, then a party maproceed in accordance with the following: Any unresolved dispute arising under the terms of this Agreement shall be decided by arbitration conducted through the services of the Commercial Arbitration Rules of the American Arbitration Association (hereinafter referred to as the “AAA”). Notice of demand for an arbitration hearing shall be in writing and properly served upon the parties to this Agreement. Arbitration hearings shall be held in the state of New Jersey at a location mutually agreeable to the parties.
These Terms shall be governed by and construed in accordance with the laws of the state of New Jersey, United States of America, without regard to any conflicts-of-law rules. You irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts of New Jersey and waive any right you may have to object to or seek to change such jurisdiction or venue.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act shall not apply to this agreement and are specifically excluded.
Waiver of Class Actions and Class Arbitrations: Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor Comodo will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitration or proceedings.
If any provision of these Terms is determined by a court of competent jurisdiction to be unenforceable or illegal, such provision shall be modified to the minimum extent necessary to make the provision enforceable. The remainder of the Terms shall remain in full force and effect.
9. Force Majeure
Comodo is not responsible for any cessation, interruption or delay in the operation of the Services or performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, communications outages, Internet frailities, or any other causes whether or not of the same class or kind as those specifically above named.
Any waiver of these Terms shall only be effective if it is in writing and signed by both parties. Comodo may change the Terms and the Services without prior notice to you. You should check the Terms each time you use or access the Services. Your use of the Services after any changes to the Terms constitutes your acceptance of the new terms. Section headings are for convenience only and shall not be considered in the interpretation of these Terms.
All notices, demands or requests to Comodo with respect to these Terms shall be made in writing to: Comodo Security Solutions, Inc., 1255 Broad Street, Clifton, New Jersey 07013.
BY USING THE SERVICES OR CLICKING “SUBMIT”, YOU AGREE TO BE BOUND BY AND COMPLY WITH ALL OF THE TERMS HEREIN. DO NOT USE THE SERVICES IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
The Valkyrie Verdict Services may integrate with other Comodo products and services, such as File Analysis Tool (with report generation) and REST Services. These may include requests for you to submit file paths and user email address(es). The scan session detail page link can be sent to a user email after scan completion. Further, the scan session email and/or user email may be sent to Comodo sales and marketing for follow up contact.
YOU ARE GIVING EXPRESS PERMISSION FOR RECEIVING SALES AND MARKETING COMMUNICATIONS FROM COMODO BY EMAIL AND TELEPHONE.
When using Valkyrie Verdict Plugins and other Valkyrie Verdict integration tools you are also giving express permission for retrieval of the statistics and information of the files and operating system for each endpoint machine.
When you upload a file to Valkyrie:
What Kind of Data We Collect?
We only collect PE (Portable Executable) Files from client end-points. Both the contents of the files and their metadata are uploaded to Valkyrie.
How We Use Your PE Files?
All the data collected by Valkyrie is only used for the purpose of malware analysis. All the files go through static analysis, dynamic analysis and human expert analysis (if needed) processes to get the final verdict.
Service Providers and Data Retention
Amazon AWS provides the End-User Interface (Cloud Platform) of Valkyrie. And these contents are transferred to Comodo Data Center where they are stored. The contents on Amazon AWS are automatically deleted after the malware analysis is finalized. File metadata and data related to malware analysis process, which may contain digital asset data such as IP addresses, domains and file paths that the malware performs an action on when executed, are stored both Comodo Servers and on Amazon AWS.
Is your data shared with other Valkyrie Users?
Other users of Valkyrie might query the verdict and see the detailed analysis result of the files uploaded by you if the hash of the file is available to them, which generally means that they also have the file on their end- point as well. However, no information about you as an individual or contents of the files are not shared with any customer or 3rd party.